Effective Date: 04 March 2026

Chopgrub Logistics Limited (“Chopgrub”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Chopgrub User App (the “App”).

By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you use Chopgrub, we may collect the following:

a. Information You Provide

• Name, email address, and phone number

• Delivery addresses

• Payment details (processed securely through Paystack, not stored by Chopgrub)

• Account security information (such as Order completion PIN)

b. Information We Collect Automatically

• Device information (model, OS, app version)

• Location data (if you enable location services for delivery)

• Log data (IP address, access times, pages viewed)

• Transaction history (orders, payments, wallet activity)

c. Information from Third Parties

• Payment processors (Paystack) may provide confirmation of successful payments

• Merchants and delivery partners may provide status updates on your orders

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Manage your Chopgrub Wallet transactions

• Verify your identity and secure your account

• Provide customer support

• Send important updates, notifications, and promotions (with your consent)

• Improve our services, user experience, and app performance

• Comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

• Merchants and drivers: to fulfill and deliver your orders

• Payment providers (Paystack): to process secure payments

• Service providers: for analytics, cloud hosting, and customer support

• Regulatory authorities: where required by law or to protect Chopgrub’s legal rights

We do not sell or rent your personal data to third parties.

4. Data Retention

• We retain your data as long as you maintain an active account.

• If you close your account, we may retain limited data for legal, regulatory, or security purposes.

5. Security of Your Information

• We use industry-standard security measures to protect your information.

• You are responsible for keeping your password and wallet PIN safe.

• No system is 100% secure; we cannot guarantee absolute security.

6. Your Rights (Under NDPR)

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data (subject to legal retention requirements)

• Withdraw consent for processing where applicable

• File a complaint with the Nigeria Data Protection Bureau (NDPB) if you believe your rights are violated

7. Children’s Privacy

The App is not directed to children under 13. We do not knowingly collect data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated via the App or email. Continued use of the App after updates means you accept the revised policy.

9. Contact Us

For questions, concerns, or data requests, contact:

Email: [hello@chopgrub.com]

Phone: [+234 906 560 2116]